Data Deletion

Last updated 21 September 2026

DakDak provides a shared team inbox that businesses use to talk to their customers across WhatsApp, Facebook Messenger, and Instagram. This page explains how to have your data removed.

Who your request goes to

When a business uses DakDak to message its customers, that business controls its customers' data, and DakDak processes it on the business's behalf. If a business connected its Facebook or Instagram account to DakDak, some of your information may have been processed to deliver those messages.

How to request deletion

• If you use DakDak as a business (you have an account): sign in and delete your workspace from Settings, or email us and we will delete your account and its data.
• If you are a customer of a business that uses DakDak: contact that business directly, as they control your data. You may also email us and we will forward your request to the relevant business and delete any data we hold as a processor.
• Via Facebook: if you connected through Facebook and remove DakDak from your Facebook settings, Facebook notifies us automatically and we begin deletion. You will receive a confirmation code you can check on this page.

Email us

Send your deletion request to privacy@dakdak.in from the email address linked to your account, or include enough detail for us to identify the data. We confirm receipt and complete deletion within 30 days, except where we must retain certain records to meet legal or tax obligations.

Check the status of a request

If you have a confirmation code, view its status at https://dakdak.in/data-deletion?code=YOUR_CODE.

What we delete

We remove your account details, connected-channel content we hold as a processor, and associated conversation history, subject to lawful retention. Backups are purged on their normal rotation.